Once you have completed your Indicator mapping for all of your social indicators you are ready to design your data collection tools! You should have already outlined what tools you will be using to collect social data; and how you will collect, store, manage, analyse and report that data. In this stage you will plan surveying protocols and resource allocation.
Along with designing the specific tools that you will use to collect data, you need to design the data collection processes and integrate tools into your business processes. The following links will guide you through designing different data collection tools:
Outreach tools are used to better understand who it is you are serving and enable you to make strategic decisions in order to improve outreach to target clients. These tools also give you the power to accurately report to stakeholders on client outreach.
Satisfaction tools are used to better understand how well you are serving clients and staff. These tools will enable you to make strategic decisions in order to improve the products and services provided.
Transformation tools are used to better understand what impact you are having on client’s lives and enable you to make strategic decisions in order to improve your impact.