Evidence on effectiveness of SPM:

• MIX’s latest study on social performance demonstrates how effective SPM is as a tool for meeting an organisation’s social goals, but also as a business strategy.
• A brief overview on monitoring and impact evaluation by Innovations for Poverty Action. Goldilocks:Finding the right-fit in monitoring and evaluation 
• A meta-analysis examining the nature of trade-offs in microfinance – MF social & financial tradeoffs
• Guide for board members on how to manage social performance –  SPTF Guiding your board for SPM

Client protection:

• Training tool for data privacy: client protection principle 6 by SMART campaign.
• An example of a framework on how to handle complaints by SMART campaign Complaints-Handling Manual (Tamweelcom, Jordan)
• Putting Transparency into Practice: Communicating About Pricing
• MFTransparency’s excel-based tool that can be used to analyse the cost of a particular loan product – Calculating transparent pricing

Opportunity’s SPM Report – Transformation report 2015