SPM HUB

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    • About the SPM Hub
    • Using The Universal Standards Framework
  • Define and Monitor social goals
    • Dimension 1: Define and Monitor Social Goals
      • Developing a Strategy to Achieve your Social Goals (Standard 1A)
      • Collect, report, and ensure the accuracy of client-level data (Standard 1B)
    • Dimension 2: Ensure Board, Management, and Employee Commitment to Social Goals
    • Dimension 3: Design Products, Services, Delivery Models, and Channels That Meet Clients’ Needs and Preferences
    • Dimension 4: Treat Clients Responsibily
    • Dimension 5: Treat Employees Responsibility
    • Dimension 6: Balance Financial and Social Performance
  • Tools and Resources
    • List of all Tools and Resources
    • Data Collection Tools
      • Net Promoter Score (NPS)
      • Client Outreach
      • Transformation Tools
      • Satisfaction Tools
      • Client Exit Interviews
      • Client Retention Rate
    • Client Protection Tools
    • Additional resources
      • SPI4 Tool
      • PPI
    • Sampling Tools
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For any support or enquiries please contact us via email at: spm@opportunity.org.au
  • Home
  • About
  • Using The Universal Standards Framework
  • Define and Monitor Social Goals (Dimension 1)
    • Developing a Strategy to Achieve your Social Goals (Standard 1A)
      • Developing your Mission Statement (Phase 1)
      • Breaking Mission Statement into Social Goals (Phase 2)
      • Incorporating Mission Statement into business strategy (Phase 3)
    • Collect, report, and ensure the accuracy of client-level data (Standard 1B)
      • Planning Stage
        • Stage 1: Indicator Mapping
        • Stage 2: Design Data Collection Tools and Processes
      • Implementation Stage
        • 1. Train Staff
        • 2. Collect data
        • 3. Validate and audit data
        • 4. Store data
        • 5. Manage and analyse data
        • 6. Reporting
  • Tools and Resources
    • SPI4 Tool
    • Data Collection Tools
      • Client Outreach
      • Satisfaction Tools
      • Transformation Tools
      • Net Promoter Score (NPS)
      • Client Exit Interviews
      • Client Retention Rate
    • PPI
    • Client Protection Tools
    • Additional resources
    • Sampling Tools
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