- Guide for board members on how to manage social performance – SPTF Guiding your board for SPM
- Microsave – Institutionalising Social Performance Management In Financial Institutions: What Does It Take? – Part 1
- Microsave – Institutionalising Social Performance Management In Financial Institutions: What Does It Take? – Part 2
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- Define and Monitor social goals
- Dimension 1: Define and Monitor Social Goals
- Dimension 2: Ensure Board, Management, and Employee Commitment to Social Goals
- Dimension 3: Design Products, Services, Delivery Models, and Channels That Meet Clients’ Needs and Preferences
- Dimension 4: Treat Clients Responsibily
- Dimension 5: Treat Employees Responsibility
- Dimension 6: Balance Financial and Social Performance
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